Interviewing in the Social Services: An Introduction

on this topic, the authors show an awareness of the problems of the man on ^' tr job who may have a queue of people to see in limited time. All aspects of interviewing are discussed, how to put people at ease, hotf p explain the intricacies of services to people in distress and to people who will$ 0 comprehend unless the explanation is given in everyday language. The authors' points are so concisely phrased that occasionally one wofl^ j, whether the reader will give them sufficient weight. It is remarked that: "People 3 " seldom interested in the problems of administration, and explanations tend to so^ ̂ like attempts to justify the inconvenience caused". The reader might also not real1 ^ how widespread is the tendency for interviewers who have set things off on 1